Astar77 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you have over your own data.
This Privacy Policy (the "Policy") sets out the manner in which Astar77 (the "Company", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at astar77.cam (the "Platform"), collects, processes, stores, and protects the personal data of individuals who access or use our Platform (each a "User", "Player", or "you").
Astar77 takes its data protection responsibilities seriously. We collect only the personal information that is necessary for the operation of our Platform, the fulfilment of our legal obligations — including anti-money laundering (AML) and Know Your Customer (KYC) requirements — and the delivery of a safe and enjoyable experience for all players, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia.
By accessing or using the Platform, creating an Account, or submitting personal information through any form or process on the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data in the manner described herein.
This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. Both documents form part of your agreement with Astar77.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person — including name, email address, date of birth, payment details, and device identifiers. |
| Processing | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion. |
| Data Controller | Astar77, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| Data Processor | A third party that processes Personal Data on behalf of Astar77 pursuant to a contractual arrangement — for example, a payment service provider or KYC verification vendor. |
| Cookies | Small text files placed on your device by the Platform to enable functionality, remember preferences, and collect analytical information about Platform usage. |
| KYC | Know Your Customer — the identity verification process required to confirm a User's identity, age, and source of funds prior to enabling withdrawals or enhanced account features. |
Astar77 collects the following categories of Personal Data in connection with your use of the Platform:
When you create an Account, we collect your full legal name, date of birth, residential address (including city and postcode), email address, mobile phone number, and preferred username. This data is necessary to create and maintain your Account and to comply with our age verification obligations (21 years minimum).
To comply with applicable anti-money laundering regulations and to process withdrawals above specified thresholds, we may request copies of: a government-issued photo identification document (such as a Malaysian MyKad or Passport), a recent proof of residential address (such as a utility bill or bank statement dated within three months), and documentation verifying the source of funds or ownership of your payment method.
We record details of all deposit and withdrawal transactions, including the payment method used (Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB, Public Bank, DuitNow, FPX, or USDT TRC20), transaction amounts in MYR, timestamps, and transaction reference numbers. We do not store complete bank account credentials or full card numbers — payment method authentication is handled by your payment provider.
We maintain records of all wagering activity on your Account, including game sessions, sports bets placed (including Liga Super Malaysia, EPL, and other events), bet stakes and outcomes, bonus activations, and VIP tier progression. This data is used for account integrity, dispute resolution, and responsible gambling monitoring purposes.
We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device type, session duration, pages visited, and referring URL. This information is used to maintain Platform security, prevent fraud, and optimise the user experience across devices.
If you contact our support team via live chat or email, we retain records of that correspondence, including the content of messages and any documents submitted, for quality assurance, training, and dispute resolution purposes.
Astar77 collects Personal Data through the following channels:
Astar77 processes Personal Data for the following specific and legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and operating your Player Account, including authentication, balance management, and Account history. |
| Identity Verification | Confirming your identity and age (21+) in compliance with regulatory requirements and our own responsible gambling obligations. |
| Payment Processing | Facilitating deposits and withdrawals via Malaysian payment methods (MYR), processing cryptocurrency transactions (USDT), and maintaining financial records. |
| Legal Compliance | Meeting obligations under applicable anti-money laundering legislation, fraud prevention frameworks, and other regulatory requirements applicable to online gaming operators. |
| Platform Security | Detecting and preventing fraudulent activity, unauthorised Account access, collusion, and other prohibited conduct as defined in our Terms & Conditions. |
| Responsible Gambling | Monitoring wagering patterns to identify potential problem gambling behaviour and to facilitate the operation of responsible gambling tools including deposit limits and self-exclusion. |
| Customer Support | Responding to and resolving enquiries, complaints, and disputes submitted to our support team. |
| Service Improvement | Analysing Platform usage patterns in aggregate form to improve features, navigation, game selection, and overall user experience. |
| Communications | Sending transactional notifications (deposit confirmations, withdrawal updates, Account alerts) and, where you have opted in, promotional communications about relevant offers. |
Astar77 processes your Personal Data on the following legal bases:
Astar77 does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. We may share your Personal Data only in the following limited circumstances:
We engage third-party service providers who process Personal Data on our behalf under strict contractual data processing agreements. These include payment processing providers (handling MYR transactions via FPX, DuitNow, and e-wallet channels), identity verification and KYC service providers, fraud detection and cybersecurity vendors, and cloud infrastructure providers that host our Platform data.
We may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where we are required to do so by applicable law, regulatory directive, court order, or where we determine in good faith that such disclosure is necessary to protect the rights, property, or safety of Astar77, our players, or the public.
In the event that Astar77 undergoes a merger, acquisition, or sale of all or substantially all of its assets, Personal Data held by Astar77 may form part of the transferred assets. You will be notified of any such transfer and any applicable changes to this Privacy Policy.
Important: Astar77 will never share your personal information, betting history, financial data, or Account details with any third party for advertising, data brokering, or commercial profiling purposes.
The Astar77 Platform uses cookies and similar tracking technologies to enable core functionality, remember your preferences, and collect anonymised analytical data about how the Platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for core Platform functions including login sessions, cashier operations, and security token management. Cannot be disabled. | Session |
| Functional | Remember your language, display, and game preferences to personalise your experience across visits. | Up to 12 months |
| Analytical | Collect anonymised data on Platform usage patterns — pages visited, session duration, feature interaction — to help us improve the Platform. | Up to 24 months |
| Security | Detect fraudulent activity, bot traffic, and suspicious login attempts to protect Platform integrity and player accounts. | Session – 30 days |
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
Astar77 retains Personal Data for as long as is necessary to fulfil the purposes described in this Policy, to maintain an active Account relationship with you, or to comply with applicable legal obligations — whichever period is longer.
Upon closure of an Account — whether initiated by the Player or by Astar77 — we will retain transaction records, KYC documentation, and Account history for a minimum period of five (5) years from the date of Account closure, in accordance with applicable anti-money laundering record-keeping requirements.
Gaming activity logs and session data are retained for a minimum of two (2) years for dispute resolution purposes. Support communications are retained for three (3) years. Marketing preference data is deleted upon opt-out or Account closure, whichever is earlier.
Where retention beyond the periods described above is required by court order, regulatory direction, or active investigation, Astar77 will retain the relevant data until the matter is fully resolved.
Astar77 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While Astar77 employs robust security practices, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own Account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your Account.
Subject to applicable data protection law and our operational and legal obligations, you have the following rights in respect of your Personal Data held by Astar77:
Request a copy of the Personal Data we hold about you, including the categories of data, purposes of processing, and recipients.
Request correction of any inaccurate or incomplete Personal Data we hold about you without undue delay.
Request deletion of your Personal Data where it is no longer necessary, subject to our legal retention obligations.
Request that we restrict the processing of your data in specific circumstances, such as while a rectification request is under review.
Request a structured, machine-readable copy of Personal Data you have provided to us, where technically feasible.
Object to the processing of your data based on legitimate interests, including for direct marketing communications.
To exercise any of these rights, please submit a written request to our support team at [email protected]. We will respond within 30 calendar days of receipt. Verification of your identity will be required before any request can be acted upon.
Note: Certain rights may be limited where processing is required to fulfil a legal obligation, to protect legitimate interests of a third party, or to exercise legal claims. Astar77 will advise you of any applicable limitations at the time of your request.
The Astar77 Platform integrates with a number of third-party service providers to deliver its core functionality. These include payment processing platforms (including Malaysian e-wallet and banking services such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major Malaysian bank online portals), identity and KYC verification service providers, game content providers, and cloud infrastructure operators.
Where Personal Data is shared with third-party Data Processors, such sharing is governed by written data processing agreements that require those processors to maintain confidentiality and to process data only in accordance with Astar77's documented instructions and applicable data protection standards.
Astar77 is not responsible for the privacy practices of third-party websites or services that may be accessible from within game content embedded on our Platform. Each third-party provider operates under its own independently published privacy policies.
Certain third-party Data Processors engaged by Astar77 may be located or operate infrastructure in jurisdictions outside Malaysia. Where Personal Data is transferred to such jurisdictions, Astar77 ensures that appropriate contractual safeguards are in place to maintain a standard of data protection equivalent to that described in this Policy.
Such safeguards may include standard contractual clauses, data processing agreements incorporating appropriate technical and organisational security measures, and — where applicable — adequacy assessments of the recipient jurisdiction's data protection framework.
The Astar77 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. If you are under 21 years of age, you are prohibited from registering an Account or accessing any service on the Platform.
If Astar77 becomes aware that Personal Data has been submitted by or on behalf of an individual under the age of 21, we will take immediate steps to delete that data and close the associated Account. If you have reason to believe that a minor has created an Account on our Platform, please notify us immediately at [email protected].
Underage Access: Astar77 applies age verification controls at registration and may request documentary proof of age at any time. Accounts where the holder cannot verify they are 21 or above will be suspended pending satisfactory verification, or permanently closed where verification cannot be provided.
Astar77 reserves the right to amend, update, or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date displayed at the top of this page. Where a change is significant, we will endeavour to notify registered Players via their registered email address or through an in-platform notification prior to the change taking effect.
We encourage you to review this Policy periodically to stay informed of how we handle your Personal Data. Your continued use of the Platform following the publication of any amendment to this Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by Astar77, please contact us using the details set out below. We take all privacy enquiries seriously and will respond promptly.
When submitting a data rights request, please include your registered email address and Account username (where applicable) so that we can verify your identity and process your request without unnecessary delay.
Every page, every transaction, every login on the Astar77 Platform is secured with bank-grade SSL encryption. Your data is protected in transit and at rest.
Astar77 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — under any circumstances, without exception.
Access to your Personal Data within Astar77 is limited to authorised personnel only, on a documented need-to-know basis. All access is logged and audited.
Access, rectification, erasure, portability, and objection rights are available to every Player. Submit a request and we will respond within 30 calendar days.
We collect only the data that is genuinely necessary for operating your Account, processing your transactions, and meeting our regulatory obligations — nothing more.
This Policy explains exactly what data we collect, why we collect it, who we share it with, and how long we keep it. No hidden clauses, no vague language.
Privacy-first platform design, instant MYR deposits, and a responsible gambling environment built for Malaysian players. For users aged 21 and above only.
Privacy questions? Contact us at [email protected]